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In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality.


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Like many other online casinos, you will win when you first join to get you hooked but after it's a downward spiral. We're sorry to hear you're now not enjoying your time with us, I'm sure that as soon as we have an update for you the team dealing with your request will reach out to you directly. Customer service were quite helpful but preset procedures made it a frustrating experience. The website is well design and easy to use. Is it worth loosing customers over this. Absolute disgrace of a site to the point I have written and emailed the gambling commission Regards this I will not let this drop until I recieve my winnings It is rediculous behaviour Update I have just sent through photo ID I will amend my review if and when my winnings are released to my account. Thank you for your feedback we glad you're enjoying the time you spend playing at Mr Green. And why is this still allowed. We all know that but I enjoy the slots. Don't go near this site with a barge pole. We hope you continue to enjoy your time with Mr Green and always play responsibly. Like everyone who enjoys gambling I had good days and bad days, but it is almost mathematically impossible to lose spins in a row without a single 0. If you would like more information about our Green Gaming tools then please get in touch. Thank you for your feedback Bob, sorry your not enjoying your time with us, if there's anything we can do to help please send us a message on Twitter Mrgreensupport, thank you again. Thank you, it's great to hear you're enjoying the time you spend at Mr Green. It's concerning that you have mentioned chasing loses, Mr Green or any gambling should only ever be viewed as an entertainment product and you should only ever play with what you can afford to lose. I then called customer support and was told that the email address I needed to fill in was the one I originally used to sign up. If you need any further help then pop us a message on Twitter Mrgreensupport,. Thanks again. Lorem ipsum dolor sit amet, consectetur adipiscing elit. I joined mr green and was verified electronically I was allowed to place bets straight away When I won mr green also let me withdraw to my account so far so good I continued to deposit I them won again When I tried to withdraw me green then asked for proof of ID I sent my bank card screenshot and Bank statement this was not enough they want photographic ID Which I have told them I dont have. This casino is pack with all the best slots machine. What about testing, does anybody test these procedures. Praesent nec erat convallis. Thank you for your feedback. Is this by design? Overview Reviews About. O tried over 24 hours later with the new email and again didn't receive an activation code. I thought that this would be possible using email to activate the reset password procedure as it so often is. We're glad you're having a blast with us Mr Green Casino reported this review for breaching of Trustpilot guidelines. If there's a way we can change your bad experience into a good one then please do let us know Mrgreensupport on Twitter. Everything about them are good, especially the customer service, they are always at your service. As since I last played I had changed nearly every bit of account information, it took me a lot of effort to get all this changed. Since then I've lost thousands, silly me but I tried chasing losses. Stole from me. No, this is done by SMS, so this required for me to change my Mobile phone number in my account. When this was finally done in various steps over 2 days I started the procedure of changing my password. This will be the same across all operators. If you have any feedback on the service you received or the site itself, anything we have control over that we can look at improving, we would love to hear from you, let us know at Mrgreensupport on Twitter. I was about to give up but another 24 hours later I contacted chat and after investigation I was finally able to get an activation code. Reported to gaming commission. We are currently assessing the review in accordance with our reporting processes. Who on earth invents these things, I wonder. Hi Arda, thank you for your feedback, we can assure you that it isn't an automated response. I was also told that I could only try once every 24 hours another unnecessary stumbling block. Every single slot i used to win on is just dead spin after dead spin. PS: I bought 15 bonusses just to see what will happen and had empty spins in them as well. Very disappointing - Inadequate procedures - Ridiculous Bonus terms I hadn't played on Mr Green for a very long time and thought I'd give them another go, especially in view of promising Reel thrill tournaments.{/INSERTKEYS}{/PARAGRAPH} As with all gambling, the results are completely random and unpredictable we hope you luck improves, if you have win please consider changing your review to 5 stars we hope your luck improves, well done with your first win though. If it is, it's insulting to experienced customers and it's deception to the newbies. No activation code came!! You've already flagged this. Trustpilot or what ever I forgott to log out and then i cant play any more Everything works fluid. When I finally managed to log in with my first email address as username ridiculous I couldn't deposit because I had to upload documents. I did that immediately but couldn't deposit till the next day as apparently the uploaded documents had failed. I joined mr green and was verified… I joined mr green and was verified electronically I was allowed to place bets straight away When I won mr green also let me withdraw to my account so far so good Thank you for your feedback Sharon, we're glad to hear that your journey with Mr Green started in a positive way. Now as far as I'm aware if they verify you when you join they cannot ask for further ID but I se t it anyway 5 weeks later they still have not released my winnings stating I need to produce photo Id. I hadn't played on Mr Green for a very long time and thought I'd give them another go, especially in view of promising Reel thrill tournaments. Reply from Mr Green Casino. Everything about them are good Everything about them are good, especially the customer service, they are always at your service. Filter by:. I was under the impression from chat conversations that I had to use the new email address, I was either wrongly informed or misunderstood, whichever way this would have been the most logical. I am professionally involved in similar procedures and keep on being amazed by the poor setup of some websites. In the mean time, I received scripted emails with useless information and procedures to try that had absolutely no bearing on the actual problem. Hi Robert, thank you for taking the time to give everyone your feedback. We're sorry to hear you haven't been winning with Mr Green. Write a review. So I started, only to find out that by playing I didn't cut into the wagering requirements. The probabilities and RTP's are worked out over a massive amount of data by the game's producers and as you will know the outcomes are completely random. Thank you for letting us know we will pass on your feedback Thank you for your feedback Gillian, sorry you feel you're not having a good time with Mr Green. Anyway, I played 2 Reel Thrill tournaments and won 25 free spins in one of them. Anyway, as I have been playing for ages online and have found honest and straightforward casinos of which there are luckily more and more nowadays, which don't give me stress and give me genuine enjoyment with a chance to win, I made my case in chat and it was confirmed I could withdraw my real money. I have played for more than 30 years on online and live in casinos. We're sorry that you haven't had any luck during your session, as a seasoned player you will appreciate that no win is ever guaranteed. Totaly legit, I won and got paid. No one knows or can predict the results of the games and in turn, this means that unfortunately some of our players aren't going to win. When this was done via chat, I started the reset password procedure again, had to fill in my email and ask for an activation code. I play a lot of Casino online This is by far my Favorite one. No emails or other notification received, I had to contact customer service again via chat, upload the documents via chat and then I could finally deposit and play. Don't go near this site with a barge… Don't go near this site with a barge pole. We're sorry you to hear you didn't win, unfortunately, the outcomes to all games are random and out of our control. {PARAGRAPH}{INSERTKEYS}They closed my account without warning and 3 months later no money. When you join you get some nice wins. What I described could be made so much easier and so much less frustrating with down to earth logic and understanding of what user friendliness means. My favorite Casino online Thank you Liette, we really appreciate your feedback. I did and it was promptly approved Great experience, yes the house always wins. In other words you need to deplete your real money first to access your bonus funds and start wagering 35x - I wonder if then once you use your bonus funds and win, if that is then added to your real balance which then has to be wagered first before you can access your bonus funds again. Security doesn't need to be affected by setting up procedures that work and are user friendly either. Alles top tolle Live-Chat bin total zufrieden So weiter mr green. Hi Dogan, thank you for taking the time to let us know your thoughts, really appreciated, great to hear you're having a good time.